Says I don’t have a purchase on file

[corys89]

First I would like to say THANK YOU for adding external drive editing, so far I really love it!
However, I am stuck in the trial mode and when I tap restore purchase, it says my account has no active purchase, I’m pretty sure I bought it a while back for either $8 or $10. Is this a bug or have I been using it this whole time for free?

Thank you for your help,

Cory

[Nik Bhatt]

I’m really sorry you are encountering problems. You should not have to buy the app again.

There is a bug in the app that we missed with restoring purchases. I’m working on it now as fast as I can.

—Nik

[corys89]

Nik,

Amazing response times as always! Thank you for letting me know and I will be patient with the update. Thankfully I don’t have a project going on now anyway so not a big deal at all, just wanted to bring it to your attention. Thank you for all that you have done and continue to do! I’ll be able to cancel adobe real soon now! Thank you!

Have a great day,

Cory

[thewildrover]

Thanks Nik, I have the same problem here on my iPad too. Glad to see you’re sorting it.

Cheers

Andy

[Nik Bhatt]

All fixed now with 3.3.1, though 3.3.2 is out now with some other fixes.

[thewildrover]

Thanks, yes, all working fine now.

[Author]

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